Why is there a minimum order value?
Every order causes costs from the beginning, as soon as your order is paid, it will be packed. We therefore need an employee who prints out the order, packs it, checks all the articles and then stores it. Storage until the end of the year also costs us rent. You have set this resulting labor value with a minimum order value.
Why does a reorder cost shipping costs from 2019?
Quite simply, this year our delivery days are falling unfavorably. On the one hand, our shipping service provider has massively increased prices and, on the other hand, we have reduced our delivery capacity due to these days.
We have therefore decided not to offer repeat orders as before, as this is not to be implemented to our actual extent this year. So that you can be sure that you will receive your package on time, every order is included in our shipping capacity. This means that each order that is placed later must be credited to these capacities independently. A summary at the end of the year is therefore not possible this time.
Why can't I change my order again?
Every order placed is immediately processed in our system and an invoice is created, which means an exact calculation of taxes for precisely these products. The system also updates the inventory levels and discount scales. If items are to be exchanged, deleted or vary in number, the entire order must be canceled because we cannot change anything after the invoice has been created.
Can I pick up fireworks during the year?
Yes, with an appropriate qualification or a special permit you can pick up your order during the year. It is also possible to send your order, but separate shipping prices apply here. For such concerns you can simply send us an email to [email protected].
Why don't you send out youth fireworks?
This is due to the fact that we currently have no contractual partner in this regard and youth fireworks for a forwarding shipment does not make any sense in terms of cost, but of course this option is freely available to everyone, otherwise the pick-up remains.
I have a certificate of competence, can I order category F3 fireworks from you?
We also carry fireworks of category F3, for this a separate item list can be requested by e-mail after appropriate proof of competence.
I miss a manufacturer or an article. Why don't you offer some articles and manufacturers?
We have a clear selection of around 800 items in our online shop. All items shown online are in stock. We will only put new goods online when they arrive at our warehouse. So there is no problem at the end of the year, nobody wants to be disappointed because an item did not make it here from the factory. According to this decision, sometimes not all articles or manufacturers are represented at all times. It is therefore worthwhile to check the online shop regularly or to follow our social media accounts.